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IT OUTSOURCING

Solutions in IT Services Outsourcing

Maximize productivity, performance, and operational uptime with IT outsourcing solutions tailored for your business, your platform, and your people.

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Outsourced IT Services Make Your Tech Support Our Business

Relying on business technology is a practical necessity. Developing the talent and resources required to deploy, monitor, and maintain it on a daily basis is not.

Partner with us for IT outsourcing to better manage your in-house technology lift – and get end-to-end support with dedicated engineers, services, and IT solutions tailored to your business, your platform, and your people.

Managed IT Services

Maximize your productivity with a comprehensive solution that includes everything from help desk services to support response, network monitoring, data backup, and IT infrastructure maintenance.

Co-Managed IT Services

Retain control over the IT areas you prefer with a collaborative solution that frees up your in-house talent and leverages our expertise for specific functions, like help desk support or cybersecurity.

Software Licensing & Management

Simplify your software asset management with a solution that bundles license acquisition, documentation, renewals, updates, and usage to give you better visibility, reduce costs, and ensure EULA compliance.

What Are the Benefits of Outsourced IT Services?

Benefits of outsourced IT services include 24/7/365 support, reduced downtime, and systems standardization – but that’s just the start. IT outsourcing also helps meet business goals like these.

Better Vendor Management

We consolidate the complexity of managing multiple vendor relationships and varying SLAs.

Skills-Gap Fulfillment

Our engineers exceed highly specialized technical skill standards and eliminate hard-to-fill labor shortages.

Budgeting Certainty

We turn unpredictable IT expenses into consistent costs aligned with your financial plans and resource allocations.

Performance Visibility

We let you know where things – devices, systems, processes – aren’t working for you, and proactively resolve issues.

What Our Customers Say

“Coretelligent is exceptional in many ways, combining technical acumen, attention to detail, and a mindset for relentless improvement necessary to meet our high standards. Customer service and environment awareness are a step above others in the industry, maintaining a proactive posture, detecting and addressing issues before they become problems.”

“Coretelligent has us covered when it comes to IT strategy, security and support. They proactively monitor many details and communicate quickly. I can count on our dedicated team for rapid resolution, escalation when required and most importantly, anticipating issues. We know our engineers well and have spoken on evenings and weekends in a pinch! Coretelligent is an extension of our team, whether it’s on-site or remote due to their excellent internal documentation and communication. They are a trusted partner for Costanoa Ventures.”

“Coretelligent is not just a technology partner; they are an extension of our team. Coretelligent, day after day, works closely to support, troubleshoot, and look after all our employees’ IT needs. They also monitor all our offices up and down the East Coast. In a work environment so reliant on technology—it is our #1 priority, operationally—having 24/7/365 day support allows us to successfully support and process our business.”

Customer Stories

Some of Our 585+ Customers

IT Services Outsourcing Insights

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Benefits of Managed IT Services: Why Use a Managed Service Provider

As technology evolves and companies scale, businesses need flexible, secure, and efficient IT to stay ahead of the curve. MSPs can help.

Let’s Talk About Your IT Outsourcing Needs

24/7 support is a starting point. Our reliability and trust come standard.
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Reduce risk and lower your total cost of ownership with IT infrastructure strategy & services that evolve with your business roadmap.

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Safeguard computers, networks, and data while strengthening your compliance response with robust IT solutions and services.

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Add scalable value to your business with transformative IT solutions that leverage emerging technologies.

FAQs About IT Outsourcing

There’s a lot to know about MSPs and IT outsourcing. To help you get started, here are some basics.

IT outsourcing is a way for businesses to get the IT services and support they need from external service providers, rather than staffing for and managing all their tech resources and requirements internally. Essentially, it enables companies to focus on their own core competencies and leverage outside experts to help fill their skills gaps. 

IT outsourcing can be comprehensive, with the external provider managing all of an organization’s technology, processes, applications, and infrastructure, or co-managed, with the external provider handling only specific parts of a company’s IT needs.

Outsourcing is a good option for many businesses, including those that:

  • need to get their IT capabilities up to speed quickly;
  • have specialized IT expertise requirements; 
  • want to optimize their technology investments and expenses.

An example of IT outsourcing would be an enterprise contracting with a managed services provider (MSP) to perform many of the functions an internal IT department would typically be responsible for.

The MSP in this example would provide and set up all of the organization’s employees’ necessary devices – laptops, smartphones, tablets, mobile computers, etc. – and staff the help desk that employees reach out to when they have an issue with any of their devices. 

The MSP would configure and update the software and applications employees need to perform their jobs, and they would be available to troubleshoot any problems that come up when employees use the programs.  

They would set up, monitor, and maintain the organization’s internal network, and be responsible for keeping the company’s systems and data safe from outside attacks. 

They could also offer software and application development as needed.

The most commonly outsourced IT services include:

  • Help desk support 
  • Technology infrastructure monitoring and management
  • Database development and management
  • Software licensing, support, and management
  • Application support and management
  • Device procurement, maintenance, and management
  • Data security/protection, backup, and recovery
  • Cloud support

For many organizations, it is or can be cheaper to outsource IT services.

One of the biggest considerations involves labor costs. By outsourcing, companies are able to pay for the services of skilled experts without incurring the overhead costs associated with hiring comparable full-time employees (i.e., recruitment, training, overhead, payroll, benefits, etc.).

Additionally, by offloading routine, onerous, or intense, outside-working-hours tasks from your in-house talent, you’re protecting your investment in them by reducing their risk of burnout and freeing them up to focus on other value-added activities.

A high-caliber IT outsourcing partner should help you optimize your technology investments, get rid of tech and licenses that are not being used or are under-performing, and keep employees provisioned with technology that enables maximum productivity.

Another critical cost factor involves calculating potential regulatory fines and the financial risk to your business if your organization falls out of compliance with technology and privacy requirements.

For more information, contact us today. We’re happy to help you explore your organization’s IT outsourcing cost-benefit analysis.

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