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At Coretelligent, we’re redefining the essence of IT services to emphasize true partnership and business alignment.

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CO-MANAGED IT SERVICES

Tap into Co-Managed IT Services for Shared Expertise

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What Are Co-Managed IT Services and Why Are They Important?

Co-managed IT services are a collaborative way to add outside technology expertise to your in-house IT team. Instead of filling 100 percent of your IT infrastructure management needs, co-managed services enable you to outsource specific functions like help desk support. 

Our approach gives you all the benefits of an enhanced experience – with established practices and flexibility to scale IT functions – while enabling you to retain control over key IT responsibilities.

Business Implications
  • Give you access to specialized expertise, skills, and technologies.
  • Streamline operational IT functions and free up internal resources.
  • Offer scalable flexibility to adapt IT services as your needs evolve.
  • Ensure you maintain company control over key IT decisions.

HOW WE HELP YOU

Co-Managed IT Services Options

Our managed IT services empower your IT staff to focus on what they do best and let us handle the rest. Whether you need to offload your team’s support burdens, fill critical skill gaps, or complement your in-house capabilities with specialized services, our collaborative solutions help you support the business, reduce risk, and minimize headaches.

Let us ensure your technology aligns with your business strategy. Our strategic experts immerse themselves in your business and work with you to create an IT roadmap that optimizes your IT platform for your current and future needs.

We can provide end-to-end, proactive, 24/7/365 support customized to your business operations – or we can be the backup your in-house team relies on to help get things done.

Let our security experts provide multi-layered, real-time protection and threat intelligence. We’ll also safeguard your systems and data while helping ensure you meet your regulatory compliance obligations.

Collaborate with us to maximize the advantages of cloud transformation while effectively managing risk. We’ll work with your internal team to ensure your customized cloud solutions are optimized for performance and cost — whether you need public, private, or hybrid cloud solutions.

Trust us for secure, high-performance, cloud-based backup and restoration. CoreBDR, our data backup and disaster recovery service, is powered by industry-leading Veeam software and our own private CoreCloud. We’ll keep your organization up and running while protecting your valuable data assets.

Realizing the Incremental Benefits of Co-Managed IT Services

Co-managed IT services recognize that better technology management isn’t an all-or-nothing proposition. When applied to key use cases, even partial outsourcing yields significant results.

Reduced Costs

Provide your internal team with the backup they need at a fraction of the cost of developing skills and solutions in-house.

Increased Scalability & Flexibility

Get the services you need now – to accommodate increased workloads and technological advancements – without traditional IT infrastructure constraints​​. Scale as your needs evolve.

More Strategic IT Planning

Tap into our expertise for strategic guidance on how to align your IT infrastructure with business goals. Leverage insights on emerging technologies for your long-term success​​.

Insight

Fortifying Data Compliance Amid Financial Flux: Strategic Approaches for IT Security in Uncertain Times

Explore how to turn compliance from a cost burden into a strategic advantage – and ensure that every dollar spent today saves you several down the line.

Read the Blog

What Our Customers Say

“Integral to the past and future success of our firm is our partnership with Coretelligent. Entrusting the entirety of our IT footprint to Coretelligent has created a multiplying effect for the business; we are realizing greater synergies, empowering our people to be more productive, and enhancing our abilities to protect our business and our client’s data from ever-present cyber threats.”

“Coretelligent has us covered when it comes to IT strategy, security, and support. They proactively monitor many details and communicate quickly. I can count on our dedicated team for rapid resolution, escalation when required, and, most importantly, anticipating issues. We know our engineers well – and have spoken on evenings and weekends in a pinch! Coretelligent is an extension of our team, whether it’s on-site or remote, due to their excellent internal documentation and communication. They are a trusted partner for Costanoa Ventures.”

“Coretelligent has exceeded all of my team’s expectations since partnering with them. Their team’s ability to move quickly, adapt to changes, and provide top-tier service is impressive and should be considered the standard in the IT and cybersecurity space. We’re truly grateful to be working with them and look forward to growing together.”

Customer Stories

Let’s Talk About Your Co-Managed IT Services

Tell us where you need help keeping up or where skilled resource gaps are creating pain points. We can help.

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FAQs About Co-Managed IT Services

Need help explaining co-managed IT services to a colleague or other stakeholder? Start here.

The difference between fully managed and co-managed IT services is  similar to ordering from a prix fixe menu versus ordering à la carte: with the first, you get a set meal for a flat fee; with the second, you pick and choose what you want and pay accordingly. More specifically –  

  • Fully-managed IT services involve outsourcing all IT responsibilities to a third-party provider. This covers everything from infrastructure maintenance to strategic planning.
  • Co-managed IT services, on the other hand, represent a collaborative approach where select IT functions are outsourced to complement an organization’s in-house IT team. This allows companies to retain control over some IT functions and leverage the expertise and resources of a managed service provider for specific needs.

Industries and businesses that are a good fit for co-managed IT services  can be found in every size and any sector. In particular, organizations that benefit the most from collaborative IT services often struggle with these common challenges:

  • Maintaining an internal team with additional capabilities – Businesses with unique needs or industry-specific software benefit from an internal team familiar with their environment. Co-managed IT can help supplement capabilities and bring in fresh insights from experienced MSPs​​.
  • Recruitment challenges – For organizations struggling to recruit IT talent, co-managed IT offers a solution that reduces the burden on internal teams and addresses talent acquisition difficulties​​.
  • Upgrades and patches neglected by internal teams – Internal teams may delay or fall behind on critical software updates, increasing the risk of breaches. Outsourcing can ensure timely updates and help enhance security​​.
  • Internal teams lacking strategic input – For companies whose internal IT team is primarily reactive, focusing on immediate issues rather than strategic planning, co-managed IT services can introduce proactive solutions and efficiency tools​​.
  • Staffing remote office locations – Co-managed IT services offer a viable solution for staffing remote offices. This approach: 1) ensures consistent IT support across all locations; 2) eliminates the challenges of geographical barriers; and 3) simplifies the management of IT personnel and resources in dispersed locations.

These points highlight how co-managed IT services can effectively complement and enhance an existing internal IT department, addressing specific challenges and strategic needs.

Day-to-day, co-managed IT looks like a trusted partnership, with typical services performed via collaborative workflow between a company’s internal IT team and their managed service provider (MSP). This may include:

  • Routine Monitoring – The MSP oversees the network and systems, identifying and addressing issues proactively.
  • Help Desk Support – Shared responsibility for responding to user issues and tickets.
  • Strategic Planning – Regular meetings and discussions between the MSP and the internal team for IT strategy and future planning.
  • Technology Updates and Maintenance – Coordinating and implementing software updates, patches, and other maintenance tasks.
  • Cybersecurity Management – The MSP provides specialized cybersecurity monitoring and response.

This partnership enables the internal team to focus on core business IT tasks while leveraging the MSP’s expertise for specific functions and advanced support.

To know whether fully-managed or co-managed IT services are right for you, assess your organization’s specific needs and resources. The following criteria are important considerations:

  • Your IT Team’s Capacity – If your in-house IT team is overwhelmed or lacks specific expertise, fully-managed services might be more suitable. Conversely, if your team can handle most tasks but needs support in certain areas, co-managed services are a better fit.
  • Your Budget – Fully-managed services can be more cost-effective than hiring a full IT staff, while co-managed services can provide specialized support without the need for additional full-time staff.
  • Your Control Preference – If you prefer maintaining more control and involvement in IT operations, co-managed services offer a balance. Fully-managed services are ideal if you’re comfortable outsourcing most IT responsibilities.
  • Your Scalability and Flexibility Requirements – For businesses expecting to scale rapidly or needing flexibility in IT support, co-managed services offer adaptable solutions.

Realistically assessing these criteria will help shape productive discussions with your MSP and ensure the best fit for your business.

More Solutions for You

Managed IT Services

Get all-inclusive help desk services, including infrastructure maintenance support response, network monitoring, data backup, & strategic planning.

Cybersecurity Strategy & Defense

Get ongoing digital defense with real-time monitoring, threat detection & response, and expert IT management to lead the charge.

Compliance Solutions

Fortify your IT sphere with solutions that protect data, fulfill regulatory obligations, and strengthen your security posture.

Smart Tech. Smart Solutions.
Unlock your business transformation with us.

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