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outsourced IT

23 Signs Your Business Needs Outsourced IT

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Updated: 6/1/2024

When it comes to your business, technology should stand as the backbone that keeps operations running. Yet, when IT challenges strike—whether it’s the sting of frequent downtime or the lurking menace of cybersecurity threats—they can stall progress and drain productivity. In fact, the financial impact of IT downtime is staggering; for large enterprises, a single hour of downtime can cost between $300,000 and $400,000, and in severe cases, it can reach up to $1 million​​. These hurdles might seem daunting, but they are far from insurmountable. 

Whether you’re considering an MSP to supplement your internal team or to provide comprehensive IT support, outsourcing your IT needs can offer flexible, efficient, and powerful solutions that directly address your IT pain points. This change not only lowers your total cost of ownership (TCO) but also brings about a significant return on investment (ROI), reduces risk, drives revenue, and adds value for your clients and stakeholders.

Here are 23 of the most common IT pain points companies face that can be solved with outsourced IT and managed IT services.

Reasons to Choose Outsourced Managed IT Support Services

1. Frequent Downtime: Imagine the frustration of constant IT issues, grinding your operations to a halt and delaying service delivery. Such downtime doesn’t just eat into productivity—it erodes customer satisfaction. Outsourcing IT ensures that these disruptions are minimized, keeping your business humming smoothly.

2. Cybersecurity Threats: The digital age brings with it an array of cybersecurity threats. Without robust measures, businesses are exposed to data breaches, financial losses, and reputational damage.

  • Example: For alternative investment firms, safeguarding sensitive financial data is non-negotiable. An MSP can provide advanced threat detection and response systems, fortifying your defenses against breaches and ensuring compliance with stringent industry regulations.

3. 24/7 Support Needs: Complex IT systems demand round-the-clock vigilance. Without 24/7 support, prolonged downtime can lead to customer dissatisfaction and revenue loss. MSPs offer relentless support, ensuring issues are resolved promptly, day or night.

4. Technology Upgrades: Staying ahead in the tech game requires continuous upgrades—a task that can overwhelm those without the right expertise. MSPs bring the latest advancements to your doorstep, ensuring your technology always operates at peak performance.

5. Skill Gaps and Labor Shortages: Finding the right talent for specialized tech roles can be like searching for a needle in a haystack. MSPs fill these gaps, providing skilled professionals who drive projects to completion without delay.

6. Scalability Issues: As your business grows, so too must your IT infrastructure. Struggling to scale can stymie growth and create inefficiencies. MSPs ensure your systems grow with you, supporting seamless expansion.

7. Compliance Challenges: Navigating the maze of regulations around data confidentiality and standards is complex but crucial. Non-compliance carries heavy fines and reputational risks.

  • Example: Alternative investment firms face stringent regulatory demands. MSPs help maintain compliance through comprehensive management systems, regular audits, and meticulous documentation, shielding your firm from penalties and preserving your reputation.

8. Outdated Systems: Outdated software can slow operations and stymie productivity. MSPs upgrade your systems, removing bottlenecks and streamlining workflows.

9. Network Performance: Inconsistent network performance can disrupt operations and frustrate employees. MSPs enhance network reliability, ensuring smooth and efficient business processes.

10. Disaster Recovery Planning: Without a solid backup and disaster recovery plan, data loss can spell disaster. MSPs safeguard your data with robust recovery solutions, ensuring business continuity.

  • Example: Losing transaction records or investor information can be catastrophic. MSPs develop and maintain disaster recovery plans to protect your critical data and ensure swift restoration after any disruption.

11. Systems Integration: Integrating various systems can create data silos, hindering a unified view of operations. MSPs streamline integration, fostering cohesive data management and insightful decision-making.

12. Standardization: Lack of standardized IT processes leads to inefficiencies and inconsistency. MSPs establish best practices, ensuring uniformity and precision across operations.

13. Emerging Technologies: Harnessing new technologies is essential for staying competitive. MSPs bring the latest innovations to your business, unlocking opportunities for growth and efficiency.

14. Vendor Management: Juggling multiple vendor relationships is time-consuming and risky. MSPs manage these relationships, ensuring seamless coordination and minimizing risks.

15. Software Updates: Regular updates are vital for security and performance. MSPs handle these updates meticulously, closing vulnerabilities and optimizing systems.

16. Network Monitoring: Without proper monitoring, issues can fester and grow. MSPs provide vigilant network oversight, catching and resolving problems before they escalate.

17. IT Expenses: Unpredictable IT costs can wreak havoc on budgets. MSPs offer predictable, manageable expenses, aiding in financial planning and resource allocation.

18. Remote Work Challenges: Managing remote teams securely is crucial in today’s digital age. MSPs ensure secure access and robust communication, keeping remote operations smooth and secure.

19. IT Strategy: A clear IT strategy is the compass for business growth. MSPs help craft and implement strategic IT plans, aligning technology with business goals.

20. IT Support Costs: Rising support costs and inadequate off-hours support can strain budgets and operations. MSPs provide cost-effective, round-the-clock support, keeping your business running smoothly.

21. Device Management: Personal devices accessing business systems introduce security risks. MSPs manage these devices, safeguarding data and system integrity.

22. IT Performance Visibility: Limited insight into IT performance hampers proactive management. MSPs offer comprehensive monitoring and reporting, enabling informed decisions and swift issue resolution.

23. Data Accessibility: Difficulty accessing data across systems can impede analysis and decision-making. MSPs ensure seamless data accessibility, enhancing efficiency and strategic insights.

By addressing these pain points with outsourced IT, businesses can enhance their efficiency, improve their security posture, and gain a competitive edge in today’s digital landscape.


Key Takeaways

Outsourcing IT services to a competent MSP is not just a tactical decision; it’s a strategic move that can drive significant growth and operational efficiency. Here are the key takeaways:

  1. Enhanced Security: By leveraging advanced cybersecurity measures, MSPs help safeguard your data and ensure compliance with industry regulations, reducing the risk of breaches and data loss.
  2. Operational Efficiency: MSPs ensure that your IT systems run smoothly, minimizing downtime and optimizing performance, which translates to better productivity and customer satisfaction.
  3. Scalability and Flexibility: As your business grows, an MSP can scale your IT infrastructure accordingly, ensuring that you have the necessary resources without the hassle of managing them internally.
  4. Cost Management: Predictable and manageable IT expenses help in financial planning, while the reduction in downtime and improved efficiency contribute to a better return on investment.
  5. Focus on Core Business: With IT management in the hands of experts, you can focus on your core business activities, driving growth and innovation without being bogged down by IT concerns.

By partnering with an experienced MSP, you can transform IT challenges into opportunities for growth and success. The expertise, resources, and technological solutions that MSPs bring to the table can help you overcome IT pain points, enhance your operational efficiency, and ultimately achieve your business goals.

Embrace the benefits of outsourced IT and focus on what truly matters—growing your business and delivering exceptional value to your clients and stakeholders.

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